Personal Coaching - 30 min

Cancellation Policy

These terms comply with Ontario's Consumer Protection Act, 2002 (personal development services). They apply to all prepaid packages >$50. Written Agreement: Every package requires a written agreement (delivered via email, booking confirmation, or in-person form). It includes: price, sessions/details, expiry, cancellation terms, and these rules. You receive a copy upon purchase/booking. If no compliant copy, cancel anytime within 1 year. Payment Full upfront or instalments (instalment plans available on request; no more than 25% excess over base fees). Methods: [e.g., e-transfer, credit card via Stripe/PayPal, cash]. Prices on website/quote; no hidden fees. Cooling-Off Period (Mandatory under CPA s. 35): Cancel for any reason within 10 days after the later of: (a) receiving your written agreement copy, or (b) services available (e.g., first session/class date). Notify in writing (email/text to Pete; keep proof). Full refund within 15 days (minus prorated value of any services used). No penalty/admin fee. Cancellation After Cooling-Off: Packages non-cancellable/non-refundable post-cooling-off, except: Our breach/failure to provide services. Unfair practices (resolved directly). Short freezes (injury/vacation up to 4–6 weeks): Extend expiry with notice (no fee). Longer medical: Case-by-case (doctor note may help). Agreements max 1 year after services available; no auto-renewals without new compliant agreement. Session Scheduling, Cancellations & No-Shows: Mutually agreed times (group: fixed schedule; personal/nutrition: booked). 24-hour notice for reschedule/cancel (phone/text/email to Pete). 24+ hours: Credit/reschedule. <24 hours or no-show: Forfeited (charged; no credit)—protects slots, enforceable. Late arrival (>15 min): Shortened but full charge. Emergencies/illness: Flexible—notify ASAP; possible credit case-by-case. Expiry & Unused Sessions: Expire after max 12 months from purchase (or when services available, per CPA limit). Extensions for documented medical reasons possible. Encourages consistency (aligns with MetFix/80-20 rule in curriculum). Refunds: Beyond cooling-off: No refunds for unused sessions/change of mind. If we cancel (e.g., illness): Reschedule or prorated refund. Processed within 15 days where required. Transfers & Other: Non-transferable. Confirm medical clearance (doctor approval may be requested for conditions). Not medical care—consult your doctor. Changes: Updates posted on website with notice (email if possible).

Contact Details

• 29 Carlyle Avenue, Ottawa, ON, Canada

  +16136085962

  petermshaw@icloud.com

• CrossFit 1855, 1523 Laperriere Avenue, Ottawa, ON, Canada

  +16136085962

  petermshaw@icloud.com